Card Features
From secure transactions, to easy access to your funds, discover our range of features designed to provide convenience, control and peace of mind.
- Contactless
- 24/7 Lost & Stolen line (200 13911) – to report lost or stolen cards
- Dispute handling
- 3-D Secure (OTP Security for online transactions)
Card Limits
To help you manage your money with confidence, we’ve set daily limits for card payments, ATM withdrawals, and online transactions. These limits are in place to support your financial control and protect against fraud and scams. These limits can be adjusted to suit your lifestyle needs.
Transactions & Charges
Learn more about the different types of transaction you make, and the charges that may apply.
*We will not charge you for using your card at any ATM in Gibraltar, but there may be a charge by other companies. You will be advised on screen about any charges before you withdraw cash.
| Transaction Type | Charges |
|---|---|
| Purchases made outside Gibraltar (e.g. purchase of goods in a shop) | No Charge |
| Purchases made anywhere in a foreign currency (e.g. online/ telephone purchases made in or outside of Gibraltar) | Any transactions made in foreign currency using your debit card is converted into sterling using VISA Payment Scheme Exchange rate. |
| Sterling cash withdrawals from any Gibraltar cash machine (ATM) | No Charge |
| Sterling cash withdrawals in Gibraltar in any bank, travel agent, bureau de change or other outlet displaying the visa logo | No Charge |
| Foreign currency withdrawals from any cash machine (ATM) in Gibraltar | No Charge |
| VISA Payment Scheme Exchange rate | Any transactions made in foreign currency using your debit card is converted by the bank into sterling using the VISA Payment Scheme Exchange rate |
Keeping your debit card details safe
- Take note of the following points which will assist in providing maximum security:
- Always keep your card in a safe place.
- Ensure you check your statement upon receipt and report any unusual or suspicious transactions.
- When shopping online shop at secure websites.
- Never disclose card or bank account information to anyone.
- Never disclose your PIN to anyone.
- Upon receipt of your PIN ensure to memorise it and destroy slip immediately.
If your card is lost or stolen
If your debit card is lost or stolen please call us on +350 (200) 13911.
