DEBIT CARD INFORMATION
Your debit card provides you with access to your account anywhere in the world. It is the easiest and most common method of payment.
Please find below the features and services your card offers:
Chip and PIN security
For added protection when shopping, your debit card uses chip and PIN technology, which provides protection against fraudulent activity. We also have an extra security feature, if we suspect someone is trying to use your card fraudulently, we may ask you to contact us by phone to confirm that you are making the purchase. Once confirmed, your purchase can be completed.
Security when using your card online
Your card is automatically registered with Verified by Visa which is a free service which helps protect your card against unauthorised use when you shop online. To keep your account secure, we will occasionally ask you for some extra security information to verify your purchases when you checkout online.
Our cards can be used abroad anywhere the VISA logo is displayed. You can also withdraw money from any ATM in most countries.
Please note that charges may be applied. These charges are detailed further below.*
Withdrawing cash and making payments
Use your debit card wherever you see the VISA logo on cash machines and retail outlets. Please note that you need to ensure sufficient cleared funds are held on your account in order to use your card.
All cash transactions will be converted to the currency of the card according to the daily exchange rate. If a transaction is made outside the country of the currency of the card, the transaction will be converted to local currency at the daily exchange rate.
The rates used for Debit Cards are available at www.visaeurope.com, under the cardholders section.
Should you come across any transaction on your statement which was not authorised by you, kindly attempt to contact the retailer in the first instance in order to settle the dispute.
Once the retailer has been contacted and you remain unable to resolve the dispute, please provide us with full details of the disputed transaction. If you believe you have been a victim of fraudulent use, kindly contact us on +350 (200) 13990 or email us on:
If your card is lost or stolen
If your debit card is lost or stolen please call us on +350 (200) 13911.
Keeping your debit card details safe
Take note of the following points which will assist in providing maximum security:
- Always keep your card in a safe place.
- Ensure you check your statement upon receipt and report any unusual or suspicious transactions.
- When shopping online shop at secure websites.
- Never disclose card or bank account information to anyone.
- Never disclose your PIN to anyone.
- Upon receipt of your PIN ensure to memorise it and destroy slip immediately.
Purchases made outside Gibraltar (e.g. purchase of goods in a shop)
Purchases made anywhere in a foreign currency (e.g. online/ telephone purchases made in or outside of Gibraltar)
Any transactions made in foreign currency using your debit card is converted into sterling using VISA Payment Scheme Exchange rate.
Sterling cash withdrawals from any Gibraltar cash machine (ATM)
Sterling cash withdrawals in Gibraltar in any bank, travel agent, bureau de change or other outlet displaying the visa logo
Foreign currency withdrawals from any cash machine (ATM) in Gibraltar
VISA Payment Scheme Exchange rate
Any transactions made in foreign currency using your debit card is converted by the bank into sterling using the VISA Payment Scheme Exchange rate
*We will not charge you for using your card at any ATM in Gibraltar, but there may be a charge by other companies. You will be advised on screen about any charges before you withdraw cash.