Personal Debit Cards

Welcome to your Gibraltar International Bank Visa Debit card, which provides you with access to your account anywhere in the world, it is the easiest and most common method of payment. Please find below the benefits and services of your card

Chip and PIN security.

For added protection when shopping, the Gibraltar International Bank Visa Debit cards use Chip and PIN technology, which provides protection against fraudulent activity.
We also have an extra security feature, if we suspect someone is trying to use your card fraudulently, we may ask you to contact us by phone to confirm that you are making the purchase. Once confirmed purchase can be completed

Worldwide acceptance

Our cards can be used abroad, simply look for the Visa logo.
You can also withdraw money from an ATM displaying the VISA logo worldwide.

Withdrawing cash and making payments

Use your debit card where ever you see the Visa logo on cash machines and retail outlets. Please note that you need to ensure sufficient cleared funds are held on your account in order to be able to use your card.

Currency conversion

All cash transactions will be converted to Sterling according to the Gibraltar International Bank’s daily exchange rate.

Disputed transactions

Should you come across any transaction on your statement that you would like to dispute, please attempt to contact the retailer first in order to settle the dispute.
Once the retailer has been contacted and you remain unable to solve the dispute, kindly contact us providing full details of the disputed transaction. You can submit your request as follows:

Phone: +350 200 13990

    • Transaction Type

    • Charges

    • Sterling cash withdrawls from any Gibraltar cash machine (ATM)*
    • No Charge
    • Sterling cash withdrawls in Gibraltar in any bank, travel agent, bureau de change or other outlet* displaying the Visa logo
    • No Charge
    • Purchase of foreign currency travellers cheques
    • No Charge
    • Foreign currency withdrawal from any cash machine (ATM)* in Gibraltar
    • No Charge
    • Payment Scheme Exchange rate
    • Any transactions made in foreign currency using your debit card is converted by us into sterling using the GIB daily exchange rate.
    • Purchases made outside Gibraltar (for example purchases of goods in a shop)
    • No Charge
    • Purchases made anywhere in a foreign currency (for example online / telephone purchases made in or outside of Gibraltar)
    • Any transactions made in foreign currency using your debit card is converted by us into sterling using the GIB daily exchange rate.
  • *We will not charge you for using your card at any GIB ATM, there may be a charge by other companies. You will be advised on screen about any charges before you withdraw cash.

If your card is lost or stolen

If your Gib International Visa Debit is lost or stolen please call +350 200 13911 to report it immediately.

Keeping safe with your debit card

Take note of the following points which will assist in providing maximum security:

  • • Always keep your card and PIN in a safe place. Ensure you check your statement upon receipt and report any unusual or suspicious transactions
  • • When shopping online shop at secure websites
  • • Never disclose your card or bank account information to anyone
  • • Never disclose your PIN to anyone
  • Upon receipt of PIN, ensure to memorise it and destroy slip immediately

Click here for the terms and conditions